Lesson 3: Effective Communication

• The art of active listening
• Verbal and non-verbal communication
• Overcoming communication barriers

Lesson 4: Handling Difficult Customers

• Dealing with complaints and negative feedback
• Strategies for managing customer frustration
• Turning negative experiences into positive ones

Lesson 5: Problem Solving and Decision Making

• Identifying customer issues and needs
• Problem-solving techniques and frameworks
• Making informed decisions to benefit the customer

Lesson 6: Time Management for Customer Service

• Prioritizing tasks in a customer service role
• Managing time effectively to meet customer demands
• Staying organized and efficient

To become a successful digital marketer, you need to understand the importance of the role played by design. It includes fundamental principles, elements, and techniques that form the foundation of effective design across various disciplines, such as graphic design, web design, or industrial design.

• Characteristics of an ad
• How to create attractive creatives
• Colour theory
• Designing tools
• Understanding aesthetics,
• Understanding design essentials – typography, colours and themes

• How to increase an app’s engagement through in-app advertising
• In-app messaging
• Push notifications
• Creating copies
• App store optimization
• Analyze app metrics
• Increase app installations
• Strategizing & planning to increase app installations and promotions